Refund policy

Last updated 28 October 2026

14 days, no questions asked

If Horario is not right for you, ask for a refund within 14 days of any payment, the first one or a yearly renewal, and you get the full amount back.

How to ask

Our orders are processed by Paddle.com, our Merchant of Record. Reply to the receipt Paddle emailed you, visit paddle.net, or email us at privacy@horario.io with the address you bought with.

What happens next

Paddle returns the money to the payment method you used, usually within 5 to 10 business days. A refunded payment ends the licence it bought, and a refund of your first payment also cancels the subscription.

After 14 days

Payments older than 14 days are not refunded unless the law requires it, but you can cancel at any time to stop the next renewal and keep using Horario until the end of the year you paid for.